| During customer’s satisfaction whole process, from customer’s needs tooptimize the implementation of the quality management system for a newlyestablished unit has a more important significance. Look at the whole process fromthe product realization, higher machining accuracy of the technical requirements forthe production of machine cylinder and solenoid valve products, assembly techniques,and knowledge of the industry or the data is relatively poor compared to otherindustries. F Company is a newly established unit and the production of domestic rarepneumatic products found F Company in the process to achieve customer satisfaction,the quality of the company’s F system is still not perfect, not make customerscompletely satisfied, from the customer’s needs to customer satisfaction with allaspects of the various processes are again optimized.This article contains the various process stages appear abnormal qualityproblems from the F cylinder product quality system management status of work,from the following aspects to investigate the causes of the lack of a qualitymanagement system point. First of all, the quality of product design and developmentsegment loopholes in the system, followed by quality suppliers incoming information,Furthermore, the quality systems are imperfect product assembly process, and finally,from a customer service point of view to identifying quality management theinadequacies of the system. Project management and information managementsystems to improve the quality of the system from all angles at different levels,optimization of the quality management system. To implement quality tools at different stages, such as:"advance product quality planning","failure mode utilityanalysis, design tolerance"; special test equipment and special increase in producttesting and part inspection process inspection tools; increase in the assembly process“first article inspection" and "potential reaction test†and other measures to improvethe manufacturing process; characteristics of many customers for different regions,the establishment of "one-stop customer service in the local center†to meet the needsof customers, to achieve customer satisfaction. Finally, protect the qualitymanagement system is optimized in terms of outcomes, to ensure the effectiveness ofthe various stages of the implementation of measures from the following three aspects:first: the establishment of engineering standards department; Second, the training ofall staff quality awareness and quality tools; Third, the establishment of qualityinformation management system.Above are several ways and means to improve the existing quality system moreperfect. Communication between the various departments is the more smoothly thanbefore; various departments, more simple and effective; monthly reduction in thenumber of customer complaints project. Up to now, the quality improvement andoptimization of the system is to achieve good results.“Improve endlessâ€, we will once again found that the project can be optimizedon the basis of existing quality optimized, so that the quality management systemmore comprehensive, and ultimately achieve customer satisfaction. |