Design And Implementation Of Online Customer Service System

In recent years, with the rapid development of theinformation industry, people’s dependence on a variety of networkapplications gradually increased. Information management system isbecoming increasingly significant in the daily work of all enterprises.Information technology and network are playing a leading role in theguidance of the rapid development of enterprises. Therefore, onlinecustomer service system has become the inevitable choice of informationrevolution.Under the circumstances of current social economy, the homogenizationof product is deepening. The competition market which regards the productand price as the main issues transformed gradually to competition modeby service and talents. This change improved the social status and effectof service industry and developed towards customer demand response. Thechange can be reflected in the service of humanity, that is to say, theconcept of customer-oriented service will become the foundation ofimproving service quality of many enterprises, improving the marketcompetition strength and advantage, establishing a corporate brand,marketing and customer service will become important means to achieve thegoal of enterprise development.Online customer service is based on the Internet platform. With thehelp of Internet technology, create network customer service categories.Relevant investigation shows that the main online customer service typesinclude: Email, FAQ, self-service and online chat tools, etc.With the further development of Internet service in the daily life,customer requirements for online customer service increases. The existingmode and system of the online customer service are facing great challenges.In order to meet customers requirements, improving the overallcompetitiveness, developing a new, online customer service system whichcombines personalized, humanized and real-time efficient system, will bea network service portal and marketing models are important tools tocreate high quality service of network customers for more enterprises.Website online customer service system is a real-time communicationtools based on webpage. It is a general name of instant messaging softwareplatform, which could be used without installing any software, but real-time communication in the browser window. Compared with othercommunication software, such as QQ, MSN, etc. the cooperation of onlinecustomer service system and website system is so harmonious that itcreates a real-time communication and exchange platform for websitevisitors.This paper starts from the background of the relevant research, andthen elaborately illustrates the research status both in domestic andforeign environment and discusses about the existing problems of onlinecustomer service system. In the second chapter, the writer analyzes thedemand of online customer service system, the overall design and detaileddesign of online customer service system. In the last part of this chapter,the writer also explores about the operation and the deployment of thesystem. Online customer service system s core feature lies in itsuniversal property. When fulfilling the basic functions, the ability ofcustomizing has become one of its main characteristics. It provides fastercall functions and various interface service to most application systems,especially to some network information platforms, and realizes a perfectintegration with existing application systems. It helps to improve thestandard of the enterprise, promote the transformation and upgrading ofwebsite service mode and continue to meet the needs of all kinds of usersin the process of providing service to the enterprise website.