The Design And Implementation Of The Front-end Of A Customer Service System

With the rapid development of the Internet,the demand for customer service in e-commerce,020 and mobile Internet has become increasingly strong.By providing the customer service,you can have features like customer relationship management(CRM),feedback collection,product guidance and marketing purposes.These services can establish a perfect customer service system and help the companies to maximize marketing efficiency.This thesis studies a way to construct the front end of the online customer service system.The main work of this thesis includes:·It summarizes the current situation of the online customer service software,introduces the data rendering framework,the tools for building,compiling and testing and some browser-related web technologies.· It proposes an architecture to implement this project,which divides this project into three subsystems,including the dashboard of customer service,the client-side plug-in part and the IM(Instant Messaging)component of the client side.· Depending on the designs above,it makes the complete implementation and provides the way to implement the core functions of the three subsystems.The essence of this thesis aims to make a better implementation of the customer service system.Except for the basic required functions,it can also be expanded rapidly and adapt to the change of the continuously developed market requirement.After the practical project appliance,the result indicates this design can be confirmed to satisfy the basic functions and later expansion demands.