The Integration And Implementation Of The Postal Business Letter Service Flow Management System

Along with business letter service development, the business volume increases quickly, the business letter processing quality and the time limit request can't be filled by the original information system and the customer service mode. According to the Yunnan Province business letter service present situation and the actual demand, "The postal business letter service flow management system" must be developed by the Yunnan Province Post Office to integrate the "data variable printing system" with the original business letter system in the fields of data and the service flow, causing to the postal business letter service links the marketing, the manufacture, delivers and the managers smoothly and shares the data and information expediently, causing to the customer and the postal department have the unifying view. By "The postal business letter service flow management system", the other systems are connected, automated service flow is raises, the artificial cost is reduced, business letter marketing and produces process are enhances effectively.In this article, the EAI theory and concrete concerning instruction significance to develop "The postal business letter service flow management system ", business letter manufacture service flow, the correlation information system and the existence question have been analyzed. The business letter service flow management information system frame has been designed, the key question which the realization business letter service flow management system integration needed to solve has been elaborated, these question solutions have been pointed out, such as: The first, those EAI theories have been unified. Then data integration in the entire application integration level as well as the application integration way have been analyzed, business letter service flow management system data integration plan has been proposed: the data standard form, business letter information unification description, the isomerism data integration, business letter manufacture format unification description. The last, the data exchange pattern in various subsystems has been designed. Moreover, business letter service flow integration necessity has been elaborated. Instructing by the service flow integration theory, business letter service flow integration theory method and integrated concrete procedure have been proposed, including business letter service flow integration localization, business letter service flow integration goal and the concrete implementation step. In the end, business letter service integration implementation effect has been summarized."The postal business letter service flow management system " has been developed and run in the Yunnan postal business letter manufacture service center. Through by the letter service flow management system in data integration, the data and the information have been integrated and smoothly transmitted in each business letter service system-related. The data sharing has been enhanced. The enterprise and the customer information exchange flexibility in the process of business letter custom-made format. Many kinds of business letter type manufacture can be adapted. The data and information of various system management has been unified. The access to various subsystems unification has been provided. All the more , through by the letter service flow management system in data integration, the impossibly rising link in the business letter production process is reduced, the parallel degree of the flow is gradually increased. In a word, Yunnan Province business letter informatization level has been raised by "The postal service business letter service flow management system".