Design And Implementation Of Telecommunication Service Order Process Management System

China Unicom for China's new generation of telecommunication business operators, as the important information carrier of its business, committed to the telecommunications network infrastructure, the construction of our country economy system plays an important role, for each family communication and information products, provides a platform for interaction, it has a huge daily business and management operation system. So how to establish a set of can meet the communication business operator needs, based on the work of a single transfer to call the process management system is particularly important.The research purpose of this paper is to present the most advanced process technology applied to enterprises, based on the work flow technology studies, combined with the current telecommunication business operator application characteristics, to establish a set of the functions can be the integrated service marketing support system for IBSS operation to provide support to enterprises, products and services business is business management, at all levels of construction department and information service supporting system for collaborative, may be common to all enterprises products business to realize circulation process automatically to provide support for the telecommunication service order process management system.The value of the research and design about process management system is in communication with the fierce competition in the market, several communication service operators to provide communications products services gradually converging, the introduction of the single product variety and price are very similar, be based on fixed telephone services, broadband services and 2G, 3G mobile business, price tariff similar, allows the operator to provide separate product types and prices remain competitive advantage tariff. Therefore, the focus of competition will be transferred to the service quality and the integration of business diversity.This paper expounds the telecommunication service order process management system design and implementation. Including the introduction construct telecom business process management system design background and research purposes, as well as the importance and value of system design. Focus on the system design and the system each part function and business rules are described in detail, with emphasis on implementation of job flow distribution station construction, operation, system and single exception monitoring these important functions of the design aspect. Described in detail in front of the system function model and database structure and database table relationship between and the database table structure, and orders all state information and the single instance process chart show. Finally, elaborated the system error list system application examples. On some mistaken orders and makes specific analysis on mistaken orders, processing process explained.Through the communication with other departments to communicate, understand the business flow process flow situation, on the basis of China United Telecommunications Corporation subentry business standard transfer process, the final design built the service order process management system, to accelerate the subentry business circulation speed, improve work efficiency.