Dedicated Service And Rapid Response To International Organized Program

With the accelerated pace of the economy and increasing competition, communication is increasingly becoming the most important element of study and work life. Customization as an important means of market competition, there are an increasing number of large multinational corporations began to try to use safe and efficient IPLC FRAME-RELAY MPLS-VPN leased line business. For such a group of special users, as telecom providers need to build a unified, high-quality special VIP service center:international business line customer service and quick response centers to meet the customer line quality and service guarantee. In order to strengthen internal management. For the dedicated special services, call center needs in the original hardware facilities and equipment based on a certain change and improve the design and implementation of customer service call center software. Strengthening the integrity and confidentiality of customer information, fault handling, and coordination and response efficiency.According to this thesis, a study of the actual needs of the project, involving fault on the call center and co-ordination and network management aspects of the admissibility and the many important practical significance. Thesis and complete the main results are:The international customer service center trouble ticket system optimization and network management research projects. First, the international customer service center system to study processes, from the timeliness, accuracy and completeness of the three aspects of the shortcomings of the system to achieve on a detailed analysis of the causes and development of targeted optimization. Secondly, to enhance operation and maintenance management and troubleshooting capabilities perspective of the electronic work order system platform ideas were studied. And through the electronic work order management systems used to make workers more of a single business, the implementation of standardized and effective monitoring work orders, while making a variety of private line service troubleshooting operational processes more fluid and norms. Customer Service Centre provides quality, to provide customer satisfaction. Second, the international customer service center optimization projects. Optimization scheme based on the development of ideas and self-built platform, optimizing the implementation of reasonable arrangements to control the progress of project implementation to ensure that all projects on schedule optimization, and implementation of the results are summarized. This thesis focuses on the international customer service center system and workflow, and electronic work order system optimization and implementation of research projects, not only effectively enhance the system operation, increase the level of routine maintenance work, while companies in other provinces for the future introduction of packaged software products at home and abroad Build a system to provide relevant reference.This thesis focuses on the international customer service center system and workflow, and electronic work order system optimization and implementation of research projects, not only effectively enhance the system operation, increase the level of routine maintenance work, while companies in other provinces for the future introduction of packaged software products at home and abroad Build a system to provide relevant reference.