The Design And Implementation Of The Complaint Resolution Electronic Work Order Management System

With the rapid development of 4G network, more and more people begin to use 4G mobile phone, in the business, also appeared a large number of customer complaints. The 4G mobile network is currently in the construction phase of the afterburner, there are still part of the signal coverage area is not ideal, will appear more complaints about network problems. And communication market, the three pillars of the form, to allow customers to pick up more space, customer brand recognition and service satisfaction of operators market share and efficiency has a direct impact, so deal with customer complaints is top priority of the development of the company.Electronic engineering system belongs to the category of enterprise management information system, which is designed and developed by using database and software technology. In the first stage, the company by mail, telephone, text messaging and other forms of complaint handling work order, often work order flow is not smooth, resulting in very low working efficiency, and can not realize the statistics, not from the whole to control complaint handling, so the development of a practical, simple single system on the operator's network department is crucial.The software development theory as the foundation, analyzes the present situation of the complaint handling work orders, combing the single processing various related business processes, design the electronic industry and trade system concrete realization of the user authority management, import, distribute work orders, processing work orders, follow up, query work such as single function, facilitates the handling of operators work task cross sectoral linkage, greatly improves the transfer speed alone. At the same time from the system level to strictly regulate the work order processing norms, so that the business process more standardized, so as to continuously improve the overall efficiency of the network optimization, enhance service quality, improve customer satisfaction.The system chooses B/S (Brower/server) architecture, the browser/server framework, the three layer structure is to the third floor of the browser, the server and the database server computing model, proscenium browser client system design using ASP. Net framework, the rich and powerful user interface, easy operation, system the backstage server end adopted is language C#. Based on the. Net environment, stable, reliable, fast speed, using SQL Server 2010 as the database, sevrer of Windows 2003 server operating platform, IIS server web services, mobile complaints work order information management.