Research And Implementation Of Natural Gas Call Center System

With the popularization of computer technology and software and hardware prices lower, the call center system has become a unified, efficient service platform, it will be within an enterprise belong to various functional departments to provide clients with service, focus on a unified foreign contact "window", adopt the unified standard service interface, to provide users with systematic, intelligent, personalized and humanized services. With enterprise call center has become a comprehensive information services for the integration of a complete system, is an integral part of the business.On the market at present most of the call center system for telecom, finance, postal service and logistics, and other fields, has a more mature business processes, technology is relatively mature, these highly customized call center system, however, cannot satisfy the needs of the business of special industry, therefore, to design a demand can be customized and efficient and reliable call center system is significant.Gas enterprise information construction of unified planning, natural gas call center system, revenue management is an important and indispensable part. Window as the Foreign Service of the gas enterprise, the customer service call center was particularly important.For the problems in the construction process of the call center of natural gas, natural gas call center system design and realization. In explaining the basic concepts of the enterprise information systems, call centers, etc., on the basis of the principles and methods of, natural gas call center system technology; analysis of system requirements and architecture of the natural gas call center system, respectively, using the entity relationship diagram system data and process modeling, and data flow diagrams; system application architecture design, design concrete realization of the system a number of different functional modules and system; natural gas call center system functional requirements and performance requirements to meet customer requirements.Gas call center system can help to provide satisfactory services for customers, in order to improve efficiency, quality services to improve customer satisfaction, and enhance their own competitiveness, achieve the test results of the natural gas-based call center system in the actual operating environmenta predetermined design goals.