The Design And Implementation Of Network International Business Call Center

Now our country is gradually transitting from the traditional agriculture to the modern agriculture. Operators engaged in agriculture have an increasingly high demand for information services way, but also an increasing demand for the quantity of the information. Local governments and related service sectors are also expanding their service attitude and sense of service. So how to improve service efficiency in agriculture to meet the various needs of the operators is a big question. Through the investigation, it is found that the establishment of call centers in the enterprise could be the best way to meet the needs of all aspects of agriculture-related business operators.Through analysis and comparison of our current construction of the more common call center solutions. and combining development projects of the call center for international research and as well as related information, we ultimately determine the voice board solutions to achieve business statistics, voice mail, fax document management, fax file search, automatic faxing, call recording, auto attendant answering combined with manual and automatic call distribution and other functions. The system is for the province’s population, to provide agricultural services and agricultural information consulting platform. Public network via the PSTN fixed-line users, mobile phone users via the GSM network to connect to the voice server 96999. System involves a database, automated voice prompts, text-to-speech, call data integration, call processing, voice SQLsever and intelligent routing and other more advanced networking technologies. Systems also often treat the human as the transmission medium, provides the service according to requests of the customers in other end of the telephone. Make the machine system as the main body, manual service agent the object, clear voice systems space limitations and the time limit for the masses to provide weather 24 four hours service.When using call center system, it is not only meet the service needs of different users, but also the response of the user’s service request, so as to improve the overall response rate of the server. In this way, it is not only reduce of service costs to the maximum degree, but also vigorously improve service efficiency, allowing more users in a request to the server can quickly get a response. For example: the customers’ complaints have been significantly improved about the rate of complaints, satisfaction, length of the answer time, connection rate and the average call duration and other issues.