Research And Implementation On The Evaluation System Of Automobile After-Sales Service Provider Based On ASP Platform

With the rapid development of Chinese auto industry and the fierce competition between auto enterprises in the market economy, after—sale service was introduced into China, which was received great attention from automotive related industries. Large automobile enterprises domestic and overseas are using information technology to ensure low error, convenience, efficiency in business processes, thus to improve their after-sale service quality, the information evaluation on service providers is the key point. However, a large number of small and midsized automotive companies can not effectively build their own after—sale evaluation system on service provider because of shortage of funds and technology. Therefore, a large number of SME also hope to establish their own service provider evaluation system.The thesis analyzes evaluation of business service providers based on an automobile production enterprises service management status, to help SME design and implement an evaluation system on service providers based on the historical data of ASP platform. The main contents are:The paper developed a solution based on the analysis of the needs of small and medium car manufacturers. It analyzed the evaluation of the service provider business processes. The paper developed a system model of the functional requirements combined with business's needs of the evaluation. The use cases were also modeled. The essay established an evaluation index system on after-sale service providers and analyzed the evaluation index with the help of the network analytic process. Designed the after—sale evaluation system on service providers, and analyzed of the system's framework, database and main features. Implemented the ASP-based after—sale evaluation system on service providers. Finally, the thesis summarized the work and pointed out the shortcomings of evaluation system to be improved.This study and implementation of the system help automotive manufacturers to understand the operations of service providers. it provide effective data and information support on selecting and management of the service providers.