Evaluation And Optimization Of Telecommunication Operation Ystem Of China Unicom, Shantou Branch, Guangdong Province

China telecom regrouped and the 3G time is coming, top three competitors were China unicom,China telecom and China mobile in China. The telecommunication is more and more competitive when the single business is being changed to complex business. It is necessary to integrete and opertamize Telecom operation maintenance system. Telecom operation maintenance system would provide high quality and high efficiency service to the marketing and users, it's top priority of the agenda for communication business.This article is focus on evaluation and opertamizing and try to get a solution for telecommunication operation system of China unicom,Shantou branch, Guangdong province. The purpose is trying to get a solution to improve the work efficiency and benefit by defining key operation index of the company, analyzing the operation maintenance system, sumarizing and resolving the exiting problems.The article mainly descriped my evaluation and analysis on operation maitenance organizaiton chart, trouble shotting and network opertamizing subsystem, customer service subsystem, cost control subsystem and whole operation manintenance system. Provided a related solution for the principles of the facing customers, continous improvement on efficiency and benefit, planning considering both short and long term actions, operation related to business, humanized management, scale economy,etc. At the same time, for the implementation of the solution, the following actions and method will be considered:resource management of delivery, workflow, standardization and institutionalized, for the strengthening of the performance management and assessment, emergency drills, establish a technical database; routine maintenance work plan management, improvement for key projects, the maintenance service management and insurance service management, setup inspection gate for the project operation maintenance system, etc. All of the above actions and solution will be very helpful for the opertamization of the system.Following with the quickly developing of business, networks scope and technology, reference to telecom operation of experience and lessons, it must face up to the work of the whole business operation and management of the modern living and raise management pattern, appears to the general idea is to fully realize the centralized management, standardization and monitoring method and the customer information, failure analysis centrelization, flat organization and continue to reduce the operation cost,to facilitate unified management, enhance the Core Competence of enterprise, to ensure we can offer high-quality communications services and get the overall efficiency and the best benefit.