The Exploitation And Applieation Of Gas Customer's Serviee System

Gas enterprises are taking responsibilities for supplying energy to society. The service quality and level will directly affect the life quality of citizens. Facing with multifarious service information and massive data, gas enterprises must utilize advanced information management technique so as to achieve the service objectives of high efficiency, celerity and accuracy. At present, the construction of domestic gas industry information management system is developing rapidly, even though there is still a huge distance between developed country and China. However, Gas Company has basically actualized informatization management which is complete in functionality on the whole.Linking with the industry's trait and taking examples from domestic current information management software, the user information management system of Gas Company adopts structuring procedure design and divides itself into several subsystems which are functional modules by themselves, under the principle of "from top to bottom and from crude to delicate". In the light of the gas industry's operation procedure and trait, the system should cover all specifics of gas service, suit different kinds of users and support multi-way of meter reading, fees collecting and pricing of product. All-wave process management can assist a gas enterprise with procedure control and business management.The user service system of Gas Company contains a series of business processing functions, such as business demand, meter reading, fee submitting, fee apportion, meter management, invoice management, assorting journal sheet, basic data maintenance, on-line query and so on. It can not only satisfy the company's present job requirement, but also suit for business development in future. Considering the increasing amount of users and massive data, the system is able to manage millions of users'information at the most, making use of mass database to store data.