Research And Analysis On The Management System Of After - Sales Service

In recent years, environmental problems such as air pollution has become a hot topic, mat products can be from the source control of dirt, makes it not bring into the interior of the building. To improve the building sanitary environment and reduce the post cleaning and maintenancecosts, extend the duration of the clean. Therefore mats popular products market cumulative sales continued to rise, with the support of the installation and after-sale maintenance services will continue to increase. In order to improve the mat product installation and maintenance efficiency, improve after-sales service quality, to develop a set of professional installed floor mats, after-sales service system is imperative.Aiming at the mat product installation and maintenance particularity, specific research process mat products after-sales service, and the combination of job, mat when installing service management system research and analysis. The second chapter is the analysis of business to mat installation and after-sales service management system, installed floor mats, after-sale management system mainly include customer service, installed floor mats, Mats and maintenance tools, product management and financial management of five major business module. And in the original business process reengineering based on.The third chapter analyzes in detail the function of the system, the function of management module based on the above analysis of the corresponding to the business data flow analysis, division of system structure and hierarchical structure. Given the system at all levels of the data flow diagram, and further analysis system function structure, the system overall and sub function structure diagram is given.The fourth chapter is the analysis of data, the use of functional data analysis diagram describes the management process and business critical modules, and then use the entity relationship diagram and data table E-R on the system database analysis, design of the system database table. Finally the research contents of system are summarized, and prospects the next work.Installed floor mats, customer service management system is designed according to the basic business process installed floor mats after sale service management, to better meet the mat industry in the management of customer service installation use demand. Mat production and sales enterprise through the system to the relationship with customers more closely, establish a corporate image, enhance the credibility of the product, expand the impact of products, customer loyalty.