XX Thunder And Lightning Protection Center Business Process Reengineering

With the new technique and new method development, business enterprise competition get worse further, the business enterprise originally possessed has already can't adapted the new surrounding, in order to keep on competitive advantage, the modern business enterprise makes use of the new technique and the method to practicing a business process reengineering. The XX thunder and lightning protection technique center also faces the same problem, need to carry on a new business process reengineering.This paper mainly talk about the theories and the method of the process reengineering. And it is analysis according to discovering a problem, analytical problem and solving problem and six stage system frame.Firstly, described the present condition of original business process and the result. Then adopt a system analysis method and investigate a questionnaire analysis method, the usage studies five Cape star method and fish bone to analyze a method to select a key business process, detection under the business process that original the business enterprise existence's efficiency is greatly lowly and consume, can't satisfy the customer's need, service quality bad, bureaucracy breathing seriously etc. problem.Secondly, further analytical point wrong reason mainly is because of original of the human resource install not reasonable, the corporate culture is unwell, service homework not norm, have no usage the calculator information's system's etc.Lastly, I put forward my thought and principle of new process reengineering, adopt the new business process that the system method of the improvement designs to is a terrace and take customer as center according to the information system on the foundation of original business process, and which from the human resource, standardize management, the corporate culture, information system.Pass the process reengineering research of this paper's business to case business enterprise, we can get a conclusion that it is important that get a business process reengineering should build up customer center and taking information system as the foundation of terrace on. This paper provide reference to that business enterprise which prepare to business reengineering .