China Telecom Customer Network And IT Services Outsourcing Operation Management Support Platform Feasibility Study Analysis

China telecom group level big customer IT outsourcing service management platform is a complex system, based on China telecom group yet on customer network and IT outsourcing service management platform, also did not form a unified process of service and support platform, in order to improve the level of China's telecom IT outsourcing services and service quality, strengthen service management processes, rich content, and greatly improve the service efficiency, trans-provincial collaboration will further information technology infrastructure library (ITIL) service flow and China telecom management, better meet customer service management standardization in IT, and provide a more complete requirements of monitoring and service quality control means to establish a focus group client network and IT outsourcing service management platform become the primary task.This project to build China telecom group customer network and IT outsourcing operation management platform of maintenance from analyzing the status quo of necessity today, business needs analysis, the proposal of the platform of several aspects of the detailed description and analysis.