Design And Implementation Of Terminals Standardization And IT Service Support Involves For Digitalchina Company

The IT service management methods and information technology development today, enterprise information management still exist many contradictions, and give the enterprise information management staff to bring new challenge. For example, information system complexity increases, information security, information security requirements to improve the increase, customer support and security requirements increase, enterprises need to establish a complete their own corporate service supporting system and technology architecture. Terminal security is the enterprise information security foundation, the computer terminal is also the company office and deal with business the most common tools, computer terminal of the controllable management can effectively improve office efficiency, reduce the information security risks, improve the hardware and software asset management, reduce company operation cost, improving the satisfaction of users, to create more business value. Enterprise terminal management with customer support system optimization, in the design and implementation of terminal standard solutions at the same time, the service support processes and management processes analysis and optimization, consistent with the existing first process after the system management theory, at the same time, better support business stability, continuity, more perfect enterprise management solutions.This paper from the digital IT management demand set out actually, introduces the terminal management background, significance and main contents of; understand the existing service management method:ITIL service management theory, six sigma process management theory; developed terminal standard implementation plan and customer support optimization scheme; the collection and analysis of digital terminal management and IT customer support data and problem, clear requirements and objectives; determining the terminal standardization and IT customer support design principle, design scheme and related system; statistical implementation terminal standardization process configuration and problems encountered, IT customer support process optimization process analysis, improvement, control effect, identify the improvement effect; summarize the terminal standardization and IT customer support problems, solutions and experience, put forward to improve an opinion.Terminal management and customer support optimization scheme, to solve the digital terminal management security hidden danger, and in system changes process to enhance the ability of customer support, for the follow-up system upgrade and optimization provides a reference project and foundation.