Implementation Of CRM System Based On Workflow Engine With LAMP Platform

CRM(Customer Relationship Management)implements the cooperation among the customer, people, sale and service. Through analysis and mining of customers, associates and rivals, the enterprise holds the market quickly, and improves the ability of sales and service quality.The workflow technology shows strong functions and a broad application foreground in the field of realizing the business process reengineering and the process orientation application. As the core of workflow management system, workflow engine distinctly perfects the business flow by automatically transferring datas according to activities, roles, pre-defined logical routines and permission conditions under various environment.On-line software service platform is a CRM, just established on such a background. The mass administrative businesses handled in this system take on the forms of workflow or business status. In order to meet different demands, there introduced technologies of workflow administration on the basis of software service.The dissertation paid more attention to applications of the workflow technology, choosing LAMP platform in order to solve problems efficiently in the field of workflow application. LAMP is an opensource configuration. As a new technology, it provides more business modes. LAMP is getting to the foreland in opensource revolutionary wave. The whole IT kingdom paid more attentions to it, just like they did to .NET and JAVA.On the platform of LAMP, we designed a real-workflow workflow engine, worked over the realization of CRM based on it and implemented On-line software service CRM. We thought over and fully used the optimization of LAMP security, and optimized the capability of LAMP subassembly. Finally, we tested the system performance to make it a secure, quick, transplantable, cheap and high quality business system with workflow property.