The Application Of Data Warehouse Technology In Customer Service Center

Along with close connection between the computer technology and the commercial domain, promoted the customer service center high-speed development. The customer service center plays an important role in the postal productionData warehouse is a new technique, Crm is a job with the development of society, corresponding with it, and database theory is frequently developing. From layer database, relation database to orient database and web database, the design of data warehouse aim to much.storing information and all subsystem information can't share with each other and can't quickly reflect to special information query, following china .join World Trade Center (WTO), all fields in china must be open to the world, all over the world enterprises enter china, they bring compete at the same time they bring advanced technique .as tradition trade, post office must innovate its technique in order to the survival and development of the enterprise ,so post office win in future compete.This article mainly describes how to use data warehouse technique to strengthen the power that post office get information from customer. By using analyzing data method, decider can get useful information from amount of information and quickly reflect the challenge to the market and find potential customer and get profits .This article first introduces the history of customer service center and classification.Chapter 2 introduces the basic concepts about data warehouse, characteristics and the difference between data warehouse and traditional...