Guangxi Telecommunication Customer's Service System

CHINA TELECOM provides customer services through its customer service hotline 10000 with the unified electronic-based, convenient and fast services interface. These customer service hotline handles business consultation, business inquiries and business acceptance, malfunction express, initiative sale and receives customers' complaints and customers' care etc.The thoughts with the liberal design for the platform of INtess of the HUAWEI company, providing the stronger network of exchange to expand the adaptability, developping to provide the variety to open the interface for the square of office or third party, the convenience design, organize, develops the new traffic afresh.The INtess- customer service platform traffic cans match and can divide, capacity can greatly small, the consumer can take into the assemble to the platform very flexible.The SCE( the Service Creation Environment) is the automatic traffic development environment that the platform of INtess- customer service provide.It controls a development tool series of traffic for constituting the platform of INtess- customer service together with API and ActiveXs.The SCE adopts the complete Graphic User Interface ( GUI), the consumer usage mouse passes the then fast and born traffic of simple dragging and dropping( the Drag and drop) action.The SCE passes by to compile to was then add by the IVR on-line dynamic state of the platform to carry the born process of traffic, providing the new traffic immediately.And the usage of the recombination cell( the Multi cell) even can ease the workload of the development of consumer consumedly, making the process of traffic of the...