| The high performance organization of the nineties will need to effectively utilize its information resources. Developing the information resource strategy for each enterprise is a critical task.; America's executives are extensively involved in their firm's capital planning cycle and frequently, must approve even minor expenditures. In contrast, information is not treated as a critical resource. Most information is controlled locally, and the decisions regarding its collection and use are made at the department or individual level. Very few executives would consider telling a salesperson, "You made the sale; you decide what to do with the money." Yet this is what is done with the information an enterprise generates.; We will look at the elements that are critical to the success of a comprehensive information resource strategy. Quality Function Deployment (QFD) is used to support development and align the information resource strategy with the business vision and organizational structure. |
