Research On The Implementation Of Enterprise Knowledge Management Based On Systems Methodology

On the imminent arrival of a comprehensive knowledge economy era, many enterprises are going to implement knowledge management as an important strategy to construct the sustainable competitiveness. Currently, however, the related empirical studies are insufficient and actual applications are still at the exploratory stage and there is no a complete set of knowledge management theory available and acceptable within the whole business community. In response to this shortage, in this paper we will employ the systems methodology to program and design the implementation process, content and method for enterprise knowledge management in theory and aim to develop an approach to implementing enterprise knowledge management based on particular business's specifics.The approach will be verified and enhanced through its applications in a specific business enterprise. The main results derived from the study are as follows:1. Based on the related research and analysis from the domestic and international knowledge management literatures, KM had been re-defined and a more comprehensive framework of enterprise knowledge management based on it had been applied. The main factors within the framework include: knowledge personnel, intellectual capital, knowledge management flows, knowledge management technologies and knowledge management environment. Enterprises can focus on the factors only applicable to their business environment.2. By analyzing knowledge classification by Nonaka and identifying its SECI model's existing deficiencies, we developed a new classification standard of the tacit knowledge and explicit knowledge and created a new knowledge creation mechanism model based on the new standard.3. We also combined total systems intervention, soft systems methodology and hardware systems methodology together and establish the integrated systems methodology model(ISM). This model was designed to deal with the issue of human organization about a giant complex system which included the hard and soft system elements. Therefore, it was used as a direct methodology for planning and implementing enterprise knowledge management.4. Based on the model of ISM and the comprehensive content framework of enterprise knowledge management, a complete set of the overall implementation process framework for enterprise knowledge management was then produced in the paper. The framework consisted of four modules: demand investigation and analysis module; strategies, tactics and goal setting; program development and implementation module; the assessment and improvement module, and the four modules should be applied in order.5. By applying innovatively the theoretical method set up above on S company's knowledge management projects operation, we had adjusted the expectation level of different groups who had different profit interest based on AHP; constructed content framework model directly explaining the implementation of knowledge management in S company; evaluated and audited the existing state of knowledge in s company; modified internal business-oriented processes; analyzed incentive mechanism in S company based on game theory etc. All of the above actions had been taken to eliminate the limitation of the knowledge management theory proposed above and improve the application of actual performance.