Research On Optimizing The Employee Performance Management System Of Jinjiang Metropolo Hotel In Xining

The reshuffle of the hotel industry after three years of epidemic has led to a high-quality transformation of hotels,and consumers have given higher recognition to the quality of hotels.In order to gain a competitive advantage in the fierce market competition,hotels need not only to improve the quality of their products and services,but also to focus on the service attitude of employees towards customers,and more importantly,they need to focus on the management of hotel talent.Human resource management is an eternal and important topic in management research.As a key part of human resource management,performance management directly reflects the actual management level of hotels.The core purpose of hotel performance management is to improve the overall performance level of hotels through employee performance.Managers and employees constantly communicate and communicate to form commitments,so that employee performance goals are coordinated with the overall performance goals of hotels,Improving the scientific management level of hotels,providing a basis for management decision-making,is conducive to the cultivation of hotel talents.Only by fully leveraging employee motivation and improving employee behavior can we effectively achieve the hotel’s strategic goals and management tasks,and make the hotel’s development invincible.This article takes employees of Jinjiang Capital Hotel in Xining as the research object,references and sorts out relevant literature on performance management,laying a theoretical foundation for subsequent research.Collect relevant information and data on employee performance management of Jinjiang Capital Hotel in Xining through survey visits,original data review,interview methods,and survey questionnaires.Based on the actual situation,investigate and analyze the current situation of employee performance management in Jinjiang Capital Hotel in Xining,and identify existing problems,such as unclear employee performance management objectives,insufficient rationality of employee performance evaluation indicators,lack of communication and feedback in employee performance management The results of employee performance evaluation should be applied in a single manner,and the reasons for these issues should be analyzed in depth.In response to specific problems and reasons,using KPI and BCS tools and methods,a scientific and reasonable performance indicator system was constructed with four dimensions of finance,customers,internal processes,learning and growth.This unified the performance goals and strategic goals of Xining Jinjiang Capital Hotel,and provided guidance and communication for hotel employee performance planning,employee performance implementation,and employee performance evaluation Propose corresponding optimization strategies from five aspects,including employee performance feedback and application of employee performance evaluation results,strengthen institutional mechanism construction,improve employee performance management system,and ultimately achieve hotel strategic goals.Through this study,transforming hotel strategic objectives into performance indicators for various departments and employees can help employees clarify hotel strategic objectives,guide daily work,and facilitate the achievement of objectives.Management can timely identify issues,adjust employee work,or reward and motivate employees,increasing employee enthusiasm for work,and promoting the hotel to achieve strategic objectives.At the same time,it also provides reference and reference for other hotel performance management research in the industry.