Research On Formation Mechanism And Strategy Of Information Fatigue

With the fast development of the network and the prevalence of information technology,the network information resources have exploded,accompanied by the instability of information quality,information environment and information literacy,it leads to the dysfunction or disorder of information processing,and leads to anxiety,irritability,information ability decline,and even information behavior disappear,which is called information fatigue.The survey shows that information fatigue has become an important factor affecting users’ information behavior and information utilization,which has seriously affected people’s life and work.Hence it is of high value to study the mechanism of formation factors of information fatigue and its influence on information behavior for improving information user experience and information service quality.Based on combing the related literature,the author extracts the factors of information fatigue from four dimensions of information ecology theory,and then combines the method of expert interview,to modify and perfect the extracted elements,finally,information literacy,cognitive characteristics,information quality,platform service quality,information environment,self-efficacy,user perceived value and user satisfaction are extracted,and based on S-O-R theory model,the cognitive characteristics,information literacy,information quality,information platform service quality,information environment are introduced into the model as stimulus factors,self-efficacy,user perceived value and user satisfaction were regarded as internal state factors.Then,the questionnaire was designed,and the validity of the questionnaire was verified by SPSS26.0 and the model and hypothesis were tested by AMOS25.0.The results show that the generation of information fatigue is influenced by both stimulus factors and internal state factors,and user perceived value and user satisfaction play a good intermediary role between stimulus factors and information fatigue.Cognitive characteristics,information literacy,information quality,information platform service quality and other stimulating factors all negatively affect information fatigue through the mediating function of user satisfaction and user-perceived value.Information environment has a remarkable up-regulation on user-perceived value,but it has no significant effect on users’ satisfaction,indicating that information environment can not cause information fatigue by affecting users’ satisfaction.Internal state factors such as self-efficacy,user perceived value and user satisfaction can have a negative effect on information fatigue directly.In the last part of the study,the author makes recommendations on mitigating the information fatigue from the perspective of users,information service and information environment governance.