| Semiconductor is the basic foundation of the modern electronic information,it is more and more widely applying in various industries due to the best known as most important component in power electronic systems: such as transportation,illumination,national defense and other fields,with the rise of global semiconductor market scale since the semiconductor commercial spiral,semiconductor manufacturing in China is facing unprecedented opportunities and challenges.Under such a large-scale construction background,OS Company is faced with the opportunity of rapid increase of orders,but also with the increasingly fierce market competition and customers’ requirements for product excellence,it is extremely urgent to solve the quality problems,quality management system optimization and customer satisfaction improvement.In view of the practical problems existing in OS company’s current quality management of new product development projects,such as unreasonable personnel management and organizational structure,inadequate project quality control,and imperfect existing quality management system,through evaluation and further in-depth analysis,The main reasons are insufficient attention by the management,weak quality awareness and quality management behavior,inadequate understanding of the internal process of the project,and weak quality concept in the construction of the company culture.In view of this,by applying relevant quality management theories and methods,taking solving practical problems as the starting point,taking quality management optimization as the core content,and aiming at improving customer satisfaction and market competitiveness,corresponding improvement schemes are proposed,organizational structure is adjusted,system construction is improved,and total quality management system is implemented.To optimize on the whole quality management of the company’s new product development projects,and implement corresponding safeguard measures for these programs.Through the implementation of various improvement measures and the application of total quality management system in OS company’s new product projects,the number of customer complaints has been reduced,customer satisfaction has been improved,and OS company’s competitiveness in the market has been effectively enhanced. |