| Internet finance represented by mobile payment has constantly impacted the traditional financial industry,and traditional financial institutions,especially commercial banks,have carried out digital transformation with the goal of developing mobile financial business.The new mobile technology has promoted the emergence of new business models,and the new business models will inevitably bring about the innovation of management methods.Under the new normalization of the epidemic,commercial banks rely more on online platforms for business promotion,and also accelerate the digital strategic transformation.The digital foundation of commercial banks is financial technology,and the maturity of the operation and maintenance management of the data center greatly affects the ability of technology to support business.With the application of new technologies,the operation and maintenance management team of the data center should be able to meet the service and management requirements related to new technologies brought about by the development and transformation of the business side,while ensuring the stable operation of existing businesses.However,the iteration of new information technology has brought greater challenges to the operation and maintenance management of the commercial bank data center as the difficulty and complexity of technology implementation are gradually increasing.In the face of these challenges and problems,the optimization of operation and maintenance management process has become the main improvement direction of the operation and maintenance management of the banking data center.Through the investigation and analysis of the status quo of the operation and maintenance management of the data center of Bank Z,the author found that the technical management operation and maintenance team of Bank Z’s data center lacked coordination and collaboration efficiency due to the lack of a unified internal and external communication management mechanism and resource allocation management mechanism;At present,the data center of Bank Z lacks a global service management perspective and has not yet formed a reasonable service level agreement with users,which leads to a lack of service awareness in the team’s overall process;The current operation and maintenance management process lacks supervision role personnel in the operation process and does not set up an effective management assessment mechanism,resulting in the lack of reasonable constraints in the process operation management.There is a phenomenon of acting according to the rules of personal understanding and "one word".By studying the management theory of process reengineering and the key processes and key competencies mentioned in the relevant specifications and standards of technical service management,the gap analysis was carried out.In combination with the actual situation,the improvement plan was given for each problem through the dimensions of "organizational capability","process management","management and control mechanism",and by adjusting the organizational management structure and job responsibilities,optimizing the design of the management system The management process was redesigned and the relevant management assessment mechanism was added,and the risk control measures were optimized to improve the operation and maintenance management ability.In the process of digital transformation of commercial banks,the operation and maintenance management capability of the data center exists as an important driving force.Under this background,this paper analyzes the operation and maintenance management practice of the data center of the commercial bank by means of process reengineering and taking the technical service management standard as the realization method,and takes the data center of Bank Z as the specific application case.It is hoped to provide a reference practice direction for the improvement of the data center operation and maintenance management capability of commercial banks.. |
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