Design Research And Practice Of Second Hand Mobile Phone Testing Service System

With the rapid development of information technology,the production scale of mobile phones and other electronic equipment is gradually expanding,and the market of second-hand mobile phone trading is also expanding,and the demand of mobile phone operators for mobile phone testing is also increasing.Through the investigation and analysis of the second-hand mobile phone inspection industry,it is found that the existing offline second-hand mobile phone recycling shop machine inspection process is still too traditional,and the machine inspection efficiency and the reliability of the machine inspection report are relatively low.Therefore,updating the verification process,improving the efficiency and credibility of the machine verification will greatly improve the efficiency and turnover of the second-hand mobile phone transaction process,so as to promote the benign development of the second-hand mobile phone trading industry.Service design can scientifically sort out the service process and find the problem points through specific methods,so as to improve the efficiency and experience of users in the service process.Therefore,the way and process innovation of machine testing can be sorted out,analyzed and solved through the theoretical methods related to service design.Based on the theory and method of service design,combined with the research and analysis of the second-hand mobile phone testing industry,this paper explores a set of comprehensive,efficient and good experience of second-hand mobile phone testing system.Based on the 5W1H analysis method of service design,this paper systematically studies and analyzes the market status and user experience status of the second-hand mobile phone testing industry,and summarizes the advantages and disadvantages of different testing methods of each competitive product,as well as the existing experience pain points and needs of users;then,based on the five principles of service design,combing the process of machine testing through user journey chart,and combining with stakeholder map Then,based on the pain and demand,combined with the ECRs analysis principle of 5W1H analysis method,this paper puts forward a comprehensive enabling strategy of "quality inspection ability,quotation ability,communication ability,sales ability and business management ability" of the operators of second-hand mobile phone shops,as well as the design and verification of comprehensive machine testing machine Machine app design,web page design and wechat small program design machine test service system.Finally,the design strategy is put into the practice of "jidaxia" product service design,and verified by user usability test.