Research On The Quality Evaluation Of Cost Consultancy Service In The Whole Process

Noros customer perception service quality theory,the whole process of cost consulting service quality evaluation dimensions are divided into service output and service interaction.Next,the basic content of the three types of whole-process cost consulting in the "Project Cost Consulting Enterprise Service List"(CCEA/GC 11-2019)is sorted out,and the evaluation indicators of the corresponding type of service output dimensions are extracted;refer to the quality evaluation of service interaction In related research,the evaluation indexes of the service interaction dimension were initially extracted,and the evaluation indexes were optimized by issuing questionnaires,and then SPSS26.0 was used to analyze the questionnaire data to obtain the evaluation indexes of the service interaction dimension.On the basis of the determined two dimensional indicators,the whole-process cost consulting service quality evaluation index system was constructed.Secondly,the COWA operator weighting method is used to determine the index weight and the fuzzy comprehensive evaluation method is selected as the service quality evaluation method.On this basis,the evaluation level is divided and the scoring standard is set.Thereby constructing the whole process cost consulting service quality evaluation model.Finally,based on the constructed whole-process cost consulting service quality evaluation model,the whole-process cost consulting service of a construction project is selected as an example to complete the application of the whole-process cost consulting service quality evaluation,which proves its feasibility.The whole-process cost consulting is an important part of the consulting market,and its service quality affects the investment benefits of construction projects.Research on the quality evaluation of the whole-process cost consulting service not only provides a basis for construction units to select the best project cost consulting enterprises,but also has important significance for standardizing the whole-process cost consulting market behavior and promoting the healthy development of the whole-process cost consulting industry.