Research On IT Operation And Maintenance Service Management Of Cofco I Buy Nets

In recent years,along with the rapid development of the Internet economy,e-commerce enterprises to maintain rapid development momentum,especially the development of mobile Internet for e-commerce has brought revolutionary opportunities.From 2016 to 2017,mobile phone users have surpassed the PC side,mobile Internet development presents a new feature,the user to buy a high frequency,regardless of time,purchase more convenient,while mobile devices in the third line,four lines and other small cities quickly Expansion,the next five years,the development of mobile Internet to bring e-commerce growth will remain at 20% or more.COFCO I buy the nets is the world's top 500 enterprises COFCO Group Co.,Ltd.in 2009 to invest in the establishment of food B2 C e-commerce platform.COFCO I buy the nets is committed to creating China's largest and safest food shopping site,so that more users to enjoy more convenient shopping,eat more assured food,has always been my nets to adhere to the mission.COFCO I buy the nets 2016 annual revenue of 20 billion yuan,as I buy nets transactions continue to expand the size of the IT department I bought a new challenge.How to protect me to buy a stable operation of the IT system to improve the efficiency of IT departments,balance IT load and business needs,is the COFCO I buy nets IT network operation and maintenance services management is facing an important issue.This paper first analyzes the status quo of the IT operation and maintenance service management of COFCO,introduces and introduces the related theory of IT service management,and compares it with ISO / IEC20000 theoretical framework,Secondly,the ITIL V3.0 system theory as the leading,according to the project life cycle management methods,IT operation and maintenance service management is divided into "service strategy,service operation,service conversion,continuous service" four stages;,To "system" of the design ideas for me to buy network IT organizational structure,operation and maintenance process,performance and system management design and improvement and optimization,proposed a framework based on ITIL I buy nets IT operation and maintenance service management system program Finally,from the operation and maintenance efficiency,customer satisfaction,operation and maintenance costs of three aspects of analysis and verification of the new program after the implementation of the effect.