Based On Itil Erp Operation And Maintenance Management Model

More and more companies started to put in practice the enterprise resource planning (ERP) systems, more and more projects were online. Did the projects be completed? No, online of the projects were as a milestone at least. More things should to do after online of projects. The projects of ERP system are perfected step by step. The ERP system after online should need the support people's help to perfect the detail which not considered in project implement, to adapt the business environment which to be changed, to train more key-user and end-user. How to do these upwards, how to achieve the user's satisfaction, is the imminence question which need the company just online attention.This thesis first illustrates the research background. That is, why to deploy the research of ERP maintenance management model base on ITIL, how to keep the system run normally after online, how to feed back quickly when the business model be changed, how to meet the user's satisfaction. Then, introduces the implement method of ERP and significance of using ITIL. Introduce the knowledge and characteristic of ITIL. Analyze the characteristic of and manager of maintenance management of ERP system and the familiar problem in maintenance management. And introduce the real maintenance management of company D. Finally improve the flow of ITIL to adapt the maintenance management, set up a maintenance management model based on ITIL.This thesis begin from the maintenance project of company D, introduce the organize structure of ERP maintenance management in detail,various of flow sheet,maintenance flow structure. Contrast the ITIL, design a improve blue print of ITIL flow. This research offers the base theory of the extensive expansion of the maintenance management, promote user satisfaction, can be the instructor of support people after ERP system online.