Desighn And Implementation Work Order Management Subsystem In In Customer Service System

With the current trend of online customer consumption and social behavior,Customer Service System has become an important entrance for many enterprises to provide services.Nowadays,the consciousness of service in the whole world is becoming stronger and stronger,and the cost brought by the service users is also increasing.In order to reduce the labor cost and improve the efficiency of service,we provide the most important Work order Management System in the Customer Service System for enterprises.The Work Order Management System,as a subsystem of auxiliary intelligent customer service,can provide efficient business problem solutions and synchronization of customers' data,so as to upgrade levels of customer's satisfactory and service support.This paper is aimed at the design and implementation of the Work order Management Subsystem in the Customer Service System.Firstly,the research background,current situation and research content of the subject are introduced.Secondly,the related technologies used in developing the system are introduced,like Maven build tool,B/S three-tier architecture pattern,etc.Then,according to the current work order problem of management,the demand analysis of the system was carried out.And the functional,non-functional requirements of the Work Order Subsystem of management in the Customer Service System were proposed,and the flowchart design of the system was carried out to complete the demand analysis.Then based on the system requirements analysis,the design of the Work order Management subsystem is summarized,which is divided into system architecture design,system module design and database design,and then each functional module is designed in detail.Based on the summary design and detailed design,The system is implemented in code,and the system implementation results are displayed on the page.Finally,the system is tested.By analyzing the test cases of each module,the system implementation in multiple situations is considered as far as possible to achieve the test purpose.After the test of the Work order Management Subsystem in the Customer Service System designed and realized in this paper,the function of the system is verified and the requirements are satisfied.