Design And Implementation Of Intelligent Queuing Filling System For Telecom Operators

With the telecom operators to accelerate the business outlets and technological innovation,and actively implement the network transformation,planning and proceed to build a variety of electronic sign and other intelligent network system.In order to further improve the intelligent network system,combined with the business outlets of intelligent queuing and self-fill single needs,the construction of a unified standardization,intelligent queuing and self-fill system is imminent.This paper discusses the construction of an intelligent queuing fill system,through the intelligent queuing fill analysis,to achieve customer electronic channel booking service,soft call number function,customer self-fill fill and salesperson do not enter the fill in duplicate information to achieve the whole company queuing and fill Use a unified system,standardized hardware device.This paper first uses the demand and use case diagram to analyze the non-functional requirements of intelligent queuing,reservation processing,self-service filling,real-time warning,report statistics and system management,and definition of resource requirements,hardware and software environment requirements and system performance indicators.Then based on the overall structure of the design and the use of the local area network to define the system's network topology,the functional point on the function of detailed design.In which the intelligent queuing is realized by the order number,designated call number,customer evaluation,customer identification and intelligent call number;reservation processing to achieve a reservation registration,booking inquiries,booking changes and booking cancellation;self-fill to achieve a single choice to fill a single business,Customer information authentication and fill number generation;real-time warning to achieve a window service status monitoring,queue real-time monitoring and customer evaluation and monitoring;report statistics to achieve customer waiting time statistics,teller efficiency data statistics,customer evaluation statistics,Traffic data statistics and customer management business class data statistics;system management to achieve a user management,role management and intelligent queuing parameter management.After analyzing the functional design,the logical structure chart of key database table is designed,and the key database table structure is designed.At the same time,different database access users are designed according to the security usage strategy.In the realization of the use of interface display and key code analysis methods;the final use of performance and functional testing of the system to test the program,in the single transaction test,load test and mixed transaction test have done the design and testing,the final test results also proved System availability.The realization of the system,can better achieve the telecom operator's queuing marketing,and can lay the foundation for the smart business hall.