Design And Implementation Of Interactive Intelligent Queuing System Of The Bank

In the increasingly fierce competition situation, the service industry by exploring the personality service, make up service vulnerability, means to improve service quality and to increase the competitiveness of enterprises. In the detailed analysis of the current queue system, found the remains can not resolve the queueing peak, and take the number after waiting time wasting problem. The bank is a typical representative of service industry, to business outlets take a queue number is everyone often happened. Queuing system are currently can better solve the queuing problem, but people are also often encountered in line peak bring distress, effective to avoid queuing rush, take advantage of this time even at the business outlets after take number waiting in the hall, while the banks to provide more quality services combined with the characteristics of mobile internet.The main work of this paper is the combination of search navigation function Baidu map, realizing the function of queuing for the selected business outlets. Due to the current conditions are not a real data outlets(including account data, queuing information data), so the project team to build a virtual server, simulate the real business outlets, and used to support the operation of mobile phone terminal. The server will also simulate business hall of the station to station, take the basic function of mobile phone, and take a number of statistical functions. The major work of this paper is the line feature phone terminal. Through the Baidu map to search for target business outlets of geographic information, corresponding to the latitude and longitude of uniqueness of the search business outlets, and then call the network interface queue, you can view the network queue waiting, Business Hours number and other information, can also direct access by mobile phone no.. In order to guarantee the normal business of business hall of mobile phone users, to prevent malicious take number, mobile phone terminal, server end is provided with a corresponding queue limit. In order to achieve will be fixed in the business hall of the number taking machine to each person’s mobile phone, varying the number taking machine for your own palm. A combination of interactive service system for the bank general requirements, this paper presents an intelligent queuing scheme. The project is divided into server and the mobile phone terminal. The server adopts AJAX, JSP, Servlet, JdbcTemplate technology combined with MVC mode to build the B/S architecture frame, the completion of the basic functions of Web virtual business hall, and provide access to Servlet interface for mobile phone terminal. Mobile phone terminal using Android development platform, through HTTP and server-side Servlet communication. In the search function based map service module based on the obtained business outlets, geographic information, using the uniqueness of the latitude and longitude of the so as to obtain the corresponding dot, can call the interface queue.The system includes system management, network management, booking management, call management, routing management and statistical analysis module.The system improves the bank each business outlets and branch of the comprehensive management level and reasonable arrangements for customers for all kinds of business, avoiding queuing congestion caused and may lead to quarrel, the number also can reasonable arrange windows, reduce customer waiting time, improve the service efficiency of the bank. In addition to the customer type of distinction, to ensure that the important customers have the priority to ensure the efficiency of business processing, to the maximum extent.