Service Design Of Family Health Management Based On Participatory Design

In this paper,with the help of participatory design tools,through the organization and analysis of design and practice activities on health management issues,on the one hand,it tries to propose a health management service model in a certain social context.On the other hand,it tries to enrich and improve the design of participatory design tools.The current research on health design gradually touches on the difficult social,economic,and policy issues related to medical and health services.This article attempts to explore the major health issues from the perspective of the theory of “prevention of treatment”,that is,prevention and the development of healthy living habits.Reasonable solutions aim to obtain maximum health benefits with minimal investment.The article's design practice process uses an unconventional participatory design process: maintaining long-term steady participation of participants and continuous follow-up planning and management of designers.From the research phase,interviews were started with three groups of family members and two community doctors;this was different from ordinary participatory design practice.The design activities supporting the article were followed by continuous follow-up study of participants: In the early stage,full interviews and observations were conducted.On the basis of this,a participatory workshop was organized during the mid-term of the design to allow the designer team to fully interact with the participants and discuss solutions,to return to the participants after the final service design pattern was determined,and to maintain and follow up with each family.interactive.In the study of health management service model,after a long-term participation process,we finally focused on the family doctor's service model from numerous solutions: the family doctors in the form of team include nutrition,exercise,psychology,and in-hospital expert team as rear support.A variety of health management organizations,such as signing contracts with multiple families,provide service content focusing on healthy habits,interaction between families and doctors,and disease prevention.And through the cloud platform to radiate service resources to other areas related to health.The article analyzes the roles and mechanisms of participatory design and the mode of participatory design through design practice,and finally proposes the implementation strategy of participatory design.The roles and mechanisms of participatory design include: 1.Effectively reducing information asymmetry among participants;2.Relieving conflicts of interest among multiple stakeholders;3.Promoting participants' behavioral patterns in a timely manner;4.Enhancing differences Mutual empathy between participants.The modes of participatory design mainly include a dynamic model in which participants are continuously updated,and a steady-state model in which participants are fixed,and the performance and mechanisms of the two models are analyzed.Finally,the implementation strategies of participatory design are proposed,including setting up adequate design cycles;cultivating participant's participation and spontaneity;balancing the participants' expression opportunities and maintaining the controllability of the agendas.