Research On Passenger Crowding Perception And Control Strategy In Large Airport Terminals

With the increasing passenger traffic volume,there are often insufficient passenger queues,long queues,and long waiting times during peak hours and delays in the airport,which causes negative emotions for passengers and reduces the passenger experience.From the negative perspective of crowding perception,two typical areas of the check-in area at the peak and the boarding area under the delay are selected.Based on the significant analysis of the influencing factors in the check-in area,the crowding perception model is constructed by using the ordered Logit to obtain the crowding perception degree of the passenger with specific attributes.In the boarding area,based on the orthogonal experimental design and multi-visual method for passenger survey,the joint analysis is used to construct the crowding perception model,and the factors affecting passenger crowding perception and its utility are analyzed.The critical point of decline in passenger experience is found by measuring the psychological capacity of the passenger’s crowding perception.From the perspective of passengers and airports,airport management personnel are provided with management measures to alleviate negative sentiment and reduce queue waiting,providing a theoretical basis for improving passenger experience and optimizing airport operations.The results show that passengers have different perceptions of crowding in different situations.Passengers with the following characteristics have higher crowding perception during the peak time zone: the more optimistic about congestion,the leisure traveler,and the age of 18-30 passenger.The effectiveness of the six influencing factors in the boarding area under delay is,in descending order,the number of passengers,the number of seats,waiting time,location,the number of luggage and type of passengers;The passenger psychological capacity of the check-in area is expressed as 16 people in the queue,and 20 minutes in waiting time.According to the above results,strategies for easing passengers’ crowding perception from congestion adjustment and service process improvement are proposed.