A Research On Optimization Of Full Process Of Customer Expanding In Power Supply Company A

The business expansion service refers to the collective name of a series of services that power supply enterprises use to meet customers'demand for electricity supply and realize orderly power supply for customers to access the power grid.As the starting point for power supply enterprises and customers to build power supply relationship,business expansion report is also the most direct customer service perception and customer satisfaction evaluation.In particular,the lOkV high-voltage industry expansion service,which has a large capacity ratio,a large number of customers,and urgent demand for running power,is a key link that affects the core interests of the industrial and commercial energy consumption of the entire society,and it is also one of the core businesses that being focus on which uses to measure the optimization of the national business environment and improvement of"access to electricity"indicators.In recent years,the economic downward pressure in the area of Ningde has increased,and the regional sales market has shrunk.At the same time,with the deepening of the national power system reform,the incremental sales market competition has intensified.The current and potential customers of A power supply company may be transferred.The company will face the risk of loss of high-quality customers,reduced market share,and reduced sales revenue.However,the traditional business expansion and packaging services within A power supply companies are affected by many factors such as lack of resources,difficulties in personnel coordination,and redundant and cumbersome processes.It is incompatible with,and even far from,the refined,simple,fast,and excellent requirements for customer service under the current development of the new business environment.In this context,this paper studies the relevant theories of process optimization such as ESIA method,ECRS method,synchronous engineering,and organization theory,the current status of business expansion services in domestic and foreign power supply service markets,and the practice of enterprise process optimization.The regional environment and competition situation of A power supply company are analyzed.Then,through personnel interviews,statistical analysis and other methods,the paper further analyzes the problems and deficiencies of A power supply company in the front,middle,and back stages of the business expansion service and in people,money and things.Then,using the relevant theory of process optimization,we put forward measures to optimize and improve each link in terms of organizational structure adjustment,business process integration,and technological innovation,and simultaneously formulate and implement plans for implementation on a trial basis.Finally,the results of optimization measures are tested from two aspects:theoretical analysis and practical work statistics.The research proves that through the establishment of flexible working platform,intensive relevant business personnel,standardized operation in multi-business links,changing the serial process of power outage into parallel process,introducing advanced live working technology and promoting the digitalization of business process and other improvement measures can effectively reduce the time frame of the business expansion process and significantly improve the efficiency of the work,greatly optimize the service quality of the business expansion service,and promote the speed increase and efficiency of the business expansion service.Effectively enhance the potential competitiveness of the company's regional sales market.