Business Process Improvement Of China Railway Express For ZT Company

With the "The Belt and Road" initiative to further promote,bring great development opportunities for China Railway Express,but it is still in the early stages of development,there are still some problems to be solved.With the continuous increase of the number and density of China Railway Express,the quality and efficiency of China Railway Express are more and higher.Under this background,we comb the China Railway Express business process,find out the business problems of each link,and propose feasible business process improvement plan.Further optimize customer experience,reduce the operation time of China Railway Express,and improve the operation efficiency of China Railway Express business.It will lay a foundation for the development of the China Railway Express business.First of all,the company's situation and the status quo of China Railway Express are analyzed,and the relevant data of enterprises and China Railway Express data are collected.Secondly,the current situation of China Railway Express business of ZT company is sorted out.Then,through the value chain analysis,the ZT company's China Railway Express business process is sorted out,key business processes are identified and key business processes are improved.Fishbone analysis problem of each link in the operation process of further diagnostic analysis,finally based on process improvement(BPI)in the theory of value chain analysis,value analysis,ESIA analysis method of ZT company China Railway Express business process improvement,outstanding value increment link,forming improvement scheme.In the process of the single improvement procedure,the port change the improvement step,thereby reducing the operating costs and improving efficiency;Improve the efficiency of information transmission through the system,such as the transmission of tracking information on the train.This research combines the actual and information means of the company to diagnose and optimize the key links,such as business acceptance,shipping preparation,customs declaration and transportation in the China Railway Express business.It will provide reference for ZT company's China Railway Express business process improvement in the future.Seek solutions to China Railway Express business process improvement,improve work efficiency,improve customer service level,and further take the road of informatization.The ultimate goal is to improve the core competitiveness of China Railway Express business.At the same time,it can not only guide the business process improvement of ZT company itself,but also have a certain reference value for similar enterprises of the same industry.