The Design And Implementation Of Auto 4S Shop Service Management System Based On Android

As of 2014,the growth of China's auto speed has been ranking the first in six years in a row.Cars had entered innumberable families,become the strong impetus of social development in China.As the car market has become increasingly mature,auto4 s shop quantity rapid growth,the auto 4 s shop product quality and service quality put forward higher requirements.Car owners in the parts replacement,the costs of vehicle maintenance and other after-sales project rapidly growth.Visible,high-quality after-sales service of automobile 4 s shops' income played a important role.Auto 4 s shops in maintenance quality,service experience has a great advantage,service facilities,etc.Auto 4 s shops should make full use of this advantage,improve the service marketing strategy,improve the service's quality,to win the trust of consumers.In the paper,the demand of the owners is widely collected,and we make the owners as the center of system.We design and implement the auto 4S shop service management system based on Android by using the advanced mobile technology.Car owners can complete maintenance appointment,a key rescue,4S consulting view,exclusive customer service and other functions through the Android mobile client.The 4S store management staffs can manage the relevant information through the website.They can also push service messages to the user to improve the exposure rate,increase user viscosity.All of these features are in order to help the car 4S shop to provide more intimate service to the owners,to enhance the owners of loyalty to the4 S store.The author writes the thesis with the software engineering thought as the instruction.Firstly,the core function of the system is analyzed,and then the communication structure of the system is designed.Secondly,the author builds the development environment,realizes the core function of the system.Finally,the author designs many test cases,and tests the system on the mobile phone.The system is really taking the owners as the center.It improves the quality of the car 4S store service,and also provides more opportunities for increasing profit.This system successfully developed client and management client module,and have a login registration,driving assistant,a key rescue,maintain appointments,4S shop such as information,dedicated customer service.This system used by vast customers,benefits both the customer,and increase the customer loyalty,improve the quality of the service,and attract more customers choose in 4 s inn after-sales project consumption,become 4S shop profit growth for a long time.