The Design And Development Of Hotel Management System Based On Customer Care

With the advance of economic globalization,international cooperation is increasingly close,the rapid economic development of the tourism industry and the consumer more and more diversified,the popularity of the hotel also adapt to the trend,then how to improve the management of the hotel itself has become very important.To provide customers with more efficient service not only can improve economic efficiency,but also beneficial to the social benefits of the hotel is.The introduction of hotel management system can make the hotel people,money and property as a whole,not only can improve the work efficiency of the hotel,but also make the level of the hotel a grade.The hotel management system can provide a variety of information can enable managers to learn in real time to master the operating conditions of the hotel,but also allows managers to make more correct management and change decisions.Therefore,it is very important to develop a set of hotel management system.In recent years,the hotel industry competition is also very intense,the use of the new hotel management system to improve its management level has become an important means to enhance the competitiveness of the hotel.And the current many hotels still use a single manual management,the hotel management data is chaotic and easy to make mistakes,especially when the management personnel changes,the hotel service quality is not guaranteed.The hotel management system based on customer care is to solve the hotel information management and research and development.The development cycle of the hotel management system can be divided into two stages.The first stage is the stage of system requirement analysis,first entered the hotel research,understand the needs of small and medium-sized hotel hotel management system,the functional requirements and technical requirements of the system design,in order from an economic perspective,technology and operation ability three aspects analyzes the feasibility of the system development;second phase system the design stage,first identified in the current technology development,the system design principle,according to the system demand analysis stage,the detailed design of the overall system architecture and system module.