The Design And Implementation Of Ningxia Telecom Self Service System

With the implementation of the current communication industry in the rapid user self-support service,self-service system also has changed significantly;mainly reflected in: self-service terminal from the previous focus on its own business hall,to now on distribution in the important public place and business area;also the scope of distribution according to the user distribution began to step up,use the self-service terminal user in gradually to increase,and use the self-service terminal users share will be more and more big,self-service system function from a single self-help also capture to expend,integration,comprehensive query and so on.In view of the macro and micro environment,fully understand the user to telecom self-service gap between expectations and actual ability,and take corresponding improvement,that to improve service quality,achieve customer satisfaction has important effect for Ningxia Telecom.Based on J2EE B/S(Browser/server)structure of the telecom self-service system is a model can solve these problems.This system USES the SUN's J2EE framework is put forward,application of EJB(Eenterprise the JavaBeans)component technologies for implementation system middle tier application logic,give prominence to the system of the characteristics of good portability,scalability.The system's main goal is: using the Java core technology and web technology,build a unified self-service operation support system,the internal integration of various telecommunication services(including telecommunications business,intermediary business,information interaction,etc.)the system resources;Foreign through self-service terminal to provide users with one-stop self-service.From the point of self-service terminal system software,to set a unified self-service terminal management system unified enterprise all self-service equipment interface,functions,processes,implementing self-service channels to highly efficient,low-cost operation is a topic worth studying;At the same time in cost savings and standardize management of the system,for the Ningxia Telecom social image and customer service satisfaction also has very positive meaning.This system in the process of research and analysis,combining the present situation of the Ningxia Telecom self-service terminal,real business simulation model is designed.In the system design stage,is proposed based on J2EE,builds the JAVA runtime environment,by using the JAVAScript scripting language to complete the dynamic,the standard MVC application mode,and interactive web server application.This system in telecom network and the internet as a means,to the effect and efficiency of self-service terminal channels provide a powerful system guarantee,strengthen the kiosks in the business of all kinds of stores.Key chapter respectively introduces the self-service system demand analysis,the core of the self-service system design,self-service system design and the implementation of the self-service system.