The Design And Implementation Of SOA-based Call Center Tools System

Traditional call centor tools system may just provider service for customer service staff to provide the necessary information to answer customer inquiries and consultation,resolve customer complaints and other functional problems primarily.With the gradual expansion of the expansion and development of the online travel market and online travel companies of various business areas,this project is designed SOA-based tourism playing screen customer service system at the same time address the basic needs of the customer service work,as well as sales staff trip Gu use store reception personnel to provide necessary support and assistance.Firstly,according to the development of the online travel market,introduced the background and significance of the development of tourism missile shield system,while knowledge and technical issues involved in the study and research carried out and made a presentation.Secondly,according to the hierarchy of needs in software engineering model customer for this project bomb screen system carried out a detailed needs analysis.Then,and from the functional module design,data flow diagrams and system flow chart and other aspects of the system do the overall design.Finally,the detailed design and implementation of the system introduced.In this paper,the design and implementation of tourism customer service system not only play the screen to the customer service staff provides accessibility work,but also to online travel marketing system in the related service personnel provide the necessary services and the expansion of the highest single-channel,other online application and development of tourism customer service system has a reference value.