To The Design And Implementation Of Online Customer Service System

With the rapid development of modern Internet technology, Internet technology has become the computer industry is another hot technology。 It is now all over the world almost all the countries and regions 。 www system is a very large distributed hypermedia information database, which greatly promoted the development of Internet technology, the Internet has become the most popular, the most important information service。Institute for use of development tools of this paper is the Eclipse 3.3, the database is Mysql 5.0 database, online customer service system is in order to convenient customers at the request of the realization of online communication without plug-in, in order to achieve the perfect communication channels between sites and visitor, we must combine the feature and website. As visitors without any auxiliary software, you can proceed to the dialogue and exchanges on the website. This thesis on system needed for the design of the database in detail, and gives the corresponding program flow chart of system, and take part in the process of system design window interface also listed in the paper, in addition to that, along with some of the main program code; At the end of this paper use case on the system was tested and the results of the test is given.Described in this paper focuses on online customer service system design and development program, the detailed design of the system in various management modules, an online customer service system to achieve the basic functions, and system design to achieve the desired objective, to improve its Web site customer service productivity。...