Center Management System Design And Implementation Of Electric Power Call

With the development of modern digital information technology and the trend of world economic integration, in order to have the biggest competitiveness with other enterprises get more economic benefits, the quality of the goods has not met alone, at this time enterprises after-sales, customer service is the greatest ability and level of competitiveness. Just rely on artificial to deal with the customer service is impossible, then the value of the enterprise customer service center was reflected. To quickly and easily to achieve customer requirements, it is necessary to improve the customer service call center, and to increase the level of customer service. Consolidation mature information and communication technology, intelligent system, such as: intelligent routing strategy, digital processing technology, development of call center based on CTI technology, which can coordinate each other with the business enterprise, complementary comprehensive information system, provides a complete information inquiry service.In this paper, the development of the electric power call center management system according to user requirements can be divided into access distribution, the whole system function call control and business functions such as three parts, the working process of the system from access to the phone, to realize the end of business. During the system design, the overall design framework of MVC as a management system. In access distribution module, through the use of computer telecommunications integration technology call control server to complete the queuing strategy, complete the high efficiency of queuing algorithm. Call control module is adopted Asterisk NOW graphical technology, through a more intuitive interface management to promote the improvement of work efficiency. In the business function module, will be part of the business design became a graphical interface, thus through dynamic tree directory to convenient enterprise independently defined on the system.This article first from the domestic and foreign research present situation of call center, for of call management system developed by this paper has carried on the demand analysis, then based on the design of the system and the implementation, finally to the corresponding test system, to ensure that the development of electric power reliability and availability of call center management system.