The Design And Implementation Of IT Operations Management System For Qianfoshan Hospital

With the development of the Qianfo Mountain hospital business, IT system is more complex and IT service management level is out-dated, all the contradictions also appear and the disorder of IT service management is rising. Based on the challenges faced by this hospital, combining with the practical experience of Qianfo Mountain hospital’s attention on IT operation management, we need to design and implement the IT operation management system for Qianfo Mountain hostipal following IT operation management standards.The system based on SSH(Struts+Spring+Hibernate) composite structure of J2EE architecture, the Struts implemented the presentation layer, Spring realized the business layer, Hibernate realized persistence layer. The system used AJAX and Flex technology to improve interactive performance at the same time, used WebService as the data interface technology standard, and adopted the SQL Server 2014 database.The system has realized service design, service process management, knowledge management, statistics report, systems management. Service design mainly realizes form management, process management, service production management, sign template management, service level management, service time management, service report management. Service process management implements the service request management, incident management, problem management, change management, release management, work order comprehensive query, order processing, front desk management. Knowledge base management implements create knowledge, knowledge management, knowledge view, knowledge draft view, knowledge adding. Statistics realizes daily operational report management, including statistical reports of service desk, incident, problem, change and knowledge. System management mainly completes organization management, regional management, people management, operations management, role management, skills management, classification management, dictionaries table management, priority strategy management, system configuration.After the operation of this system, it can really meet the demand of actual IT operations management for Qianfo Mountain hospital, and it has realized the standardization of configuration management in the IT environment, the standardization of operational work, the flow of business process, the integration of resource management and the scientization of decision-making.