The Design And Implementation Of IT Service Management System For Shandong Rural Credit

The rapid development of science and technology level in our society, more and more industries began to focus their attention on how to use the advanced science and technology to enhance the soft power of the enterprise. Shandong agricultural credit company as large enterprises in the field of IT services has always maintained a high level of business and better efficiency in IT service management. But in some of the details IT service management process, because the existing IT service management systems are not design according to process of algorithm, so use of a large amount of manpower and financial resources, and increase the company’s operating costs. Shandong agricultural credit company have understood this point, decided to develop a set of IT service management system of the company, to strengthen the enterprise information management and maintenance work.The IT service management system of Shandong agricultural credit is main developed by Shandong agricultural credit company, it conducted a long investigation and study and combined with a number of advanced technology of IT service management system from domestic and foreign country, confirm the technical architecture of this system. This system mainly uses B/S technology, work with J2EE application architecture which using the Spring+struts+hibernate of three architectures, use of MVC design pattern, using Java development language and UML unified modeling language, use of relational database SQL SERVER 2012 to develop the system.The business function of IT service management system of Shandong agricultural credit mainly consists with seven businesses:Event management, problem management, change management, release management, configuration management, configuration library management and knowledge base management. Among them, the event management business is mainly includes:single event submission, assignment, solution, verification of the core functions; The problems management mainly realize Issues work orders submission, identification, draft solutions, confirmation, implementation of core functions; Change management business mainly realize submission, approval, synchrony storage, compilation, validation, testing and implementation for product verification orders and change orders. Release management business mainly to achieve core functions of submission, approval, validation, testing, implementation the release work order; configuration management business mainly to achieve submission, approval, execution of core functions for allocation work order; Configuration library management mainly realize configuration class maintenance and configuration items maintenance, show comprehensive view of the core function; The knowledge base management mainly realize the addition, deletion, modification and search as well as knowledge approval of core functions.The development and application of this system can help to establish an unified of province IT operation and maintenance process, to standard main process of the operation and maintenance management, And based on this, to provide technical support for the IT service. The design of this system also can realize the integration and linkage with current running of monitoring and management system of Shandong agricultural credit which including network management, system management, Short Message and mail system, play the advantages of information integration and linkage.