The After-sale Service System Of Shield Machine

As an important tunneling machine, the shield machine is widely used in the subway, highway, municipal, and hydropower projects. At present our country is carrying out large-scale infrastructure construction, the demand for market is increasing. At the same time, the huge Chinese market also attracts the fierce competition from domestic and foreign enterprises.More and more enterprises have realized that in order to improve the competitiveness of products, not only need to improve the quality of products, but also must improve the after-sales service products. The use of information management platform to integrate the human resources and information of various departments to improve the efficiency of after-sale service, has become an urgent demand。After the analysis of the demand of the shield machine, aiming at the problems of the management system is not perfect, business processing timeliness is not high, information change is not convenient, clear the aims of the system, and put forward the corresponding solutions. And the development and implementation of the after-sale service system of shield machine is completed.The main work of this paper is as follow:(1) The paper introduces the enterprise background and after-sales service management present situation and its user functions. And in this paper, the Shield machine after-sales service system business and the performance of the system are analyzed.(2) After the analysis, the paper clear the target of system and propose the system overall plan. And the system function design and database design has carried on the detailed introduction.(3) In this paper, the three layer B/S architecture is adopted to realize the after-sale service system of shield machine. And the main business functions of the system:Contract signing and delivery management, site acceptance management, field service management, Quality assurance service management, sPaid service management were introduced.