The Design And Implementation Of Mobile Operational Process Management Platform For QingDao

With the rapid development of mobile career, causing more and more intense competition in the industry. Qingdao mobile operators have not only pursue the network specification model, but put more focus on market development, customer service and network efficiency, and mobile operation and maintenance is a strong support to achieve this goal. Effectively reducing operation and maintenance costs and improving the quality of service are the primary means of Qingdao mobile operators to gain a foothold in the development of the industry. To this end, Qingdao mobile have reformed the mobile operation and maintenance system, through establishing a mobile operation and maintenance process management platform for unified management of various operation and maintenance processes to reduce process management costs, and ensure network quality. The development technology of the platform mainly borrowed from otherexcellent operation and maintenance proces s management platform, and on the basis of the technology to pursue perfection and improvement. Platform is based on B/S architecture to develope and conbine the Struts2, Spring and Hibernate technology which are in J2EE platform with MVC development model and the strengths of various technologies to design systems. In coding, the system mainly adopts Java programming language which is simple in the grammar and has a global, cross-platform and can be used in favor of system maintenance and expansion. In UI design, the main choice is HTML, Css and JQuery technology, designing the system specification page rational layout, and improving usability and aesthetics of the system. According to the classification and analysis of Qingdao mobile operation and maintenance process, taking into account the needs of customers and the features of this platform is divided into three functions which include task management, process management, and knowledge management. The system administrator can inquirie and detail the to do work,the has to do the task and the copy reading tasks and so on, and view the process of operator, and can archive all work orders, work initiated and the single draft and templates in querying, editing, deleting and other maintenance; The system administrator can entry the work order, submit to initiate the audit process confirm the implementation, finish a series of archiving operations, manage various information generated in processes and other related processes in configured in the process of change management, complaints, fault, security; Besides, he can deal document and various cases in adding, editing, and deleting, and he can also play document storage, execute knowledge storage and statistic the document and case library, and query statistics and so on.After the use of Qingdao mobile operation and maintenance process management platform, it can provide effective management and efficient processing in operation and maintenance of the various processes, and based on the optimization of the operation and maintenance of the quality, it can improve the work efficiency, and greatly reducing operational costs. And the use of this is a symbol of the success of the platform change in Qingdao mobile operation and maintenance system, making it become strong support in the mobile market and customer service.