The Design And Application Of Customer Points Management System In FuJian Telecom

Currently communications market is in a compitive environment,both domestic and foreign operators to maintain and retain customers has increased the importance or work,customer classification management and points plan became the main means to maintain the customer.To support business development,we must quickly establish a customer points managerment system.This paper firstly comprehensively analysed the function of the system,made difinite the three major function rules of points calculation,custermer rating and points application.Secondly,through a variety of management information system development method of research,determined to used the Object-Oriented development method and the B/S three-layer system strusture.Meanwhile,described the technology and main steps of database design,gave the specific table structure models and the relationship between them.Then,research the server configuration from the angle of system hardware,used the international accepted TPCC norm,calculated the need of the server CPU,memory and storage capacity in detail,and gave the configuration list.At last,the paper introduced the test method of system,and the situation after the on-line application.