Design And Implementation Of Business Support Network Monitoring System

With the continuous development of mobile communication business and the evolvementof its management mode, Business Support System has gradually become one of thecommunication carrier’s core competencies. After years of system construction, China Mobilehas gradually formed a vast business support network, including Business Operation SupportSystem focusing on convergent billing, integrated accounting and inter-network settlement,Customer Relationship Management System focusing on business enquiries, businesshandling and customer service management, Call Center System centering on customerhotline service, and Business Analysis System centering on market operating decisions. TheIT system mentioned above includes a lot of hardware equipments (host, network, storage andetc.), basic platform software (database, middleware, backup software, visualization softwareand etc.) and related application software. It is bearing very crucial mobile communicationbusiness. Therefore, in order to ensure the normal operation of China Mobile’s BusinessSupport System and improve customers’ satisfactions, we are in urgent needs of developing aBusiness Support Network Management System.Basing on the objectives above, this article taps into the research significance and theinvestigation status at present of NMS; it introduces the Business Support System, BusinessSupport Network Management System and its basic principle. According to the overallstructure and design fundamentals of China Mobile’s Business Support Network ManagementSystem, it investigates and analyzes the overall structure and functional framework of NMS;it illustrates the detailed designs of the two core functional modules of NMS, which are theMonitoring Management Center and the Business Management Center, as well as how tocarry out the technical proposal in a specific way. By improved monitoring index’s collectionand tactical management mechanism, developed automatic dial testing and businessmanagement means, it will enhance the monitoring effectiveness of Business SupportNetwork Monitoring Center.On this basis, the article performs application analysis on Business Support NetworkMonitoring System’s monitoring management and business management; it also tests and verifies its monitoring effectiveness by system functional testing, business detection, businesshealth management and etc. It confirms that the system has the functions of monitoringmanagement and business management, and finally proves the actual effects of MonitoringManagement Center and Business Management Center after they are constructed. By Usingthe Business Support Network Monitoring System, China Mobile has realized NMS’s modernmanagement mode: centralized monitoring, centralized maintenances and centralizedmanagement, which guarantees NMS’s high availability, high reliability and businesscontinuity.