Research On Running And Repairing Management System For Bank Self-service Equipment

With the People’s Bank of China gradually lifting the control over deposit and loaninterest rate, interest rate marketization is continuously progressing and it marks that thefinancial market reform has been turned into substantial stage. Banks making money by thebenefits of policies is rolled into the history. With more than ten years’ rapid development,the banking self-service equipments, which have been the significant channel for the banks toexpand businesses, have not only enabled inter-bank and trans-regional cash and non-cashtransactions, but also various intermediary services such as payment of fees and recharging;what’s more, these transactions are being continuously expanded. Nowadays, the quality ofbanks’ self-service equipments not only has influence on the profitability of such equipments,but also has an effect on the branding reputation of the entire bank. Therefore, researching onand perfecting the service quality of self-service equipments has significant practicalimplications on the further development of business for each bank.This article has analyzed and researched on the existing operation and maintenancemanagement model for the self-service equipments of banks and concludes that there aremultiple issues with the request-and-act operation and maintenance management model, forexample, low utilization rate, poor service quality and high operation costs etc., which hasseriously impeded their healthy development. Based on the above conclusion, the author hassuggested a central management operation and maintenance scheme for the self-serviceequipments of banks. The main design idea is that automatic preventive measures such asmonitoring will be the main approaches while request-and-act is supported method to managethe self-service equipments of banks.The main work done by the author is as follows:1. Analyzing and researching the current status and development trend of self-service banksand researching on ITIL operation and maintenance management and other relatedtechnical issues.2. Proposing an overall design scheme on central operation and maintenance managementof self-service equipments of banks and providing a summary on the design ideas andmethods for each functional module in combination with an analysis on the actualdemands of our organization;3. Specifically designing and realizing the functions of each module such as centralmanagement, real-time monitoring and remote management on self-service equipments, and integrating ITIL operation and maintenance management theory into the operationand maintenance management platform of self-service equipments. Realizing automaticmonitoring and streamlining debug through analysis of the data provided by the operationand maintenance management platform.This system is now promoted and applied by the organization where the author works atand has achieved good effect with months of practice. The utilization rate of the self-serviceequipments has increased from the previous82%to the present94%; it not only improves theservice quality of self-service equipments, but also provides solid theoretical and technicalsupports to the further business development of our organization.