Research And Application Of ITSM In Information Construction Of Cosbulk

With the construction of enterprise information continued to deepen, increasingthe scale of large IT companies, IT needs to diversify. As is often the enterprise ITstrategy driven by business needs, so get up early in the IT building is usually fully tomeet the needs of the business sector as the goal, but IT departments will lead tofragmentation serious consequences of the process is unclear, and thus make businessinformation construction of inefficient, can not be consistent with the businessstrategy and may even hinder the implementation of corporate strategy. This makesthe enterprise IT operation and maintenance management is increasingly becomingthe focus of the problem. ITSM through the clear operation and maintenancemanagement rights and responsibilities of stakeholders, enterprise IT architecture,strategic goals and business needs to meet business needs, while rational use ofenterprise information resources, the rational planning and evaluation of ITinvestments, effective integration and coordination.Firstly, theoretical research on ITSM review, and ITSM practices in differentbusiness review, that ITIL has become the best practices for ITSM. Then, theintegrated use of theory and practical experience in a summary of information on theconstruction of COSBULK status were analyzed and the construction of COSBULKinformation in the existing network of large, IT staff is relatively small, decentralized,isolated, lack of a unified management platform, the lack of pre-productionenvironment, technical issues, and lack of event management, there is no fault gradingsystem, the lack of change management, more than one job, post conflict managementdimension. COSBULK that the construction of information required from thetechnical aspects of governance and management levels. On this basis, detaileddescriptions of the functions of the core ITIL modules and the idea of ITSMcontinuous improvement. The model is a strategy for maximum program through theservice, through service design, service transition and service operation as a means ofimplementation, and with the continuous improvement philosophy of continuousimprovement process, so that the implementation of IT service management processto form a virtuous cycle of organic whole. COSBULK’s proposed use of ITSMframework to enhance the Information management. COSBULK and proposed framework for establishing goals and ITSM "high reliability, high security, highscalability, high compatibility" principle of reciprocity. Finally, the ITSM frameworkand organizational structure of the three lines of five core modules. And through theflow chart, the ITSM infrastructure platform, organizational structure as the corefeature provides a strong support. COSBULK offers ten principles of ITSMimplemented under the guidance of the complete solution.